Apply Basic Business Concepts

Categories: Business Management
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About Course

The purpose of this course is to enable learners to apply basic business principles to sell their services, manage payment processing, and conduct business in an ethical and professional manner. Learners will also develop skills to effectively handle customer interactions and resolve complaints, further ensuring the sustainability and growth of their business.

What Will You Learn?

  • Apply ethical and professional business practices
  • Identify and respond to customer needs effectively
  • Sell services using practical communication techniques
  • Understand and apply basic bookkeeping principles
  • Process payments and maintain accurate financial records
  • Differentiate between invoices and receipts and use them correctly
  • Understand basic tax requirements in business
  • Handle customer complaints in a professional manner
  • Develop customer service and communication skills
  • Improve business decision-making using customer feedback

Course Content

Session 1: Sell Services

  • 1. Learning Outcomes
  • 2. Business is conducted ethically  
  • 3. Business is conducted professionally
  • 4. Customer needs are accurately identified
  • 5. Up to date service information is provided to potential customers
  • 6. Customer requirements are accurately documented
  • Sell Services Quiz

Session 2: Process Payments
Learning Outcomes  Bookkeeping principles are complied with.  Tax requirements are met Copies of transaction records are retained and filed.  Invoices and receipts are correctly issued. 

Session 3: Deal with customers
Learning Outcomes Customer complaints are addressed.  Follow up action plans are implemented. 

Final Assessment

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