Customer Service Level 1

This short course provides a strong foundation in customer service excellence for beginners entering customer-facing roles. It covers the core principles of professional customer service, including communication, listening skills, politeness, patience, and problem-solving. Learners will gain practical knowledge on how to handle customer interactions, respond to complaints, and deliver positive service experiences in workplaces such as retail, banking, hospitality, healthcare, and public service. The course also includes real-life examples, practical activities, and review exercises to help learners build confidence and professionalism in dealing with customers.